As consumers gravitate to using their mobile devices as a tool to bank, travel and shop, UX practitioners are facing tough design challenges in the m-commerce and m-banking space. Consumers expect seamless convenience, security and speed. For apps that handle consumer financial information, the slightest UX misstep will raise user doubt in the experience and they will drop out in seconds.
This session will give a primer on emerging best practices in mobile payment user experience design, highlighting emerging design patterns and pitfalls to avoid. Skip Allums, lead product designer at Monitise and O’Reilly author, will address these topics in his presentation:
- how to create best-in-class payment experiences on mobile devices;
- design tips for common mobile wallet use cases: retail, loyalty, offers, transit;
- how to build consumer trust with security best practices